FAQs
Frequently asked question
1
How do I create an account on Widasio.pk?
To create an account, click on the "Sign Up" button on the top right corner of the website, and provide your email address and a password. You can also sign up using your Google or Facebook account.
2
Are my personal and payment details secure on Widasio.pk?
Yes, we take data security seriously. We use SSL encryption to protect your personal and payment information during transmission. We comply with industry standards to ensure your data is secure.
3
How can I reset my password if I forget it?
To reset your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.
4
What should I do if the item I want is out of stock?
If an item is out of stock, you can join the waitlist for that product. When it becomes available again, you will be notified via email.
5
How can I track my order?
After your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the shipping carrier's website.
6
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or issue a refund.
7
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount (subject to specific conditions and regions). Please refer to our Shipping & Delivery page for more details.
8
Can I change or cancel my order after it is placed?
You can change or cancel your order before it is processed for shipping. Contact our support team immediately with your order details for assistance.
9
How long does it take to process a refund?
Once we receive the returned item and it is approved for a refund, it may take 2-3 business days for the refund to be processed and reflected in your account.
10
Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color, subject to availability. Contact our support team within 7 days of receiving the product to initiate the exchange process.
11
What if I receive the wrong item?
In the rare event that you receive the wrong item, please contact our customer support team immediately, and we will arrange for the correct item to be sent to you.
12
Do you have a size guide to help me choose the right fit?
Yes, we have a size guide available on the product page to help you choose the right size. Please refer to it before placing your order.
13
How can I contact customer support for further assistance?
A: For any further questions or assistance, you can contact our customer support team via email at ranaijazahmed509@gmail.com or call us at +92 333 8684244. Our team is available during business hours to help you with your queries.
